Service update

Please note that our out-of-hours electric, gas and plumbing service provider is now R Pearson Electrical. Tenants should call them on 07796 000600 in the event of an emergency.

Like many organisations, Canopy have reviewed the way we work following the pandemic. We are far more likely to visit people in their homes instead of asking them to visit us. This is particularly important now that we only have one office (the other two having been converted into family homes).

Many of our tenants, volunteers and self-helpers prefer to contact us by phone, e-mail, social media and text now (as well as seeing us face-to-face). Unlike a few years ago, all of our staff are equipped with laptops and mobile phones that allow them to work with people in that way.

As a result, the following measures are now in place:
Repairs07808 039015
Out-of-hours emergencies07796 000600
Arrears07545 922621
Finance07960 040840
Tenant support07956 152596
Volunteering07956 152595

Equality Scheme and Action Plan

Canopy’s Diversity, Equity and Inclusion Group have recently reviewed our Equality Scheme and Action Plan. The review recognised a number of successes such as recruiting more diverse Board Members and a Mental Health First Aider, preparing a gender pay gap report, producing anti-harassment and dignity at work policies, delivering hate crime training, drawing volunteers from diverse backgrounds (including a high proportion of women), staff members learning British Sign Language, making our offices more accessible and producing Esiread communications.

However, there is still plenty for us to do, such as improving the data we hold about the people we work with, improving our domestic violence policy and procedures, offering paid traineeships, expanding our office opening times, recruiting more diverse Board Members and delivering more training to our staff and Board around Diversity, Equity and Inclusion.

Our 2022 Equality Scheme and Action Plan can be downloaded here: